Returns and complaints
RETURN OF ORDERS FROM KRISLINE.COM ONLINE STORE
If you change your mind and want to return your order, you have 14 working days to do so. In case of any problems, please contact us by e-mail (sklep@fashiontexgroup.com).
We will ask you to send the products, purchase confirmation and a return form to the address of Fashiontex Group Sp.z o.o. Spółka komandytowa, Ul. Łowicka 89A, 95-015 Głowno. It is very important to carefully pack the products (preferably in the form as it was sent) so that they reach us intact - on this basis, we will consider returning the order.
Please do not fold or fold the padded bras (Balconette, Brassiere, BraUltra, Deco), otherwise returns will not be accepted.
ORDER COMPLAINTS IN KRISLINE.COM ONLINE STORE
We always make every effort to ensure that the products shipped are of the highest quality. However, it sometimes happens that they can be damaged during transport or inadvertently during production. In such situations, we always try to help our clients solve problems quickly.
If you believe that the product you received is damaged or not as described, please contact us by e-mail (sklep@fashiontexgroup.com - any complaints sent to other addresses will not be considered). In the comment to the case, provide the order number and include a comprehensive description of the problem with the product.
We will ask you to send the products, purchase confirmation and a completed complaint form to the address of Fashiontex Group Sp.z o.o. Spółka komandytowa, Ul. Łowicka 89A, 95-015 Głowno.
On this basis, we will consider the return of the order, we will reply within 14 days working from the date of receipt of the package. We will inform you about the expert's opinion and then we will arrange the details of the further procedure.
If the complaint is considered in favour of the client, the company will repair the complained goods to the customer and send them back at its own expense.
It is also possible to repair the product for a fee if the product was damaged due to the customer's fault. The cost of repair depends on the degree of damage and repair.
COD shipments will not be accepted.
Conditions for accepting complaints:
- all our products should be hand washed (not machine washed)
- we do not accept dyed, dirty or creased products resulting from poor use and maintenance
- products with embossed, stiffened cups should be shaped and stretched before drying
- the product must be washed before being sent to us
- the wires (underwires) break and the balls on them peel off
- products pill and change color
- the tunnels shrink, which causes the wires to come out
- decorations are damaged
