Regulations

REGULATIONS valid from 01/01/2020

1. These regulations (hereinafter referred to as the "Regulations") define the terms and conditions for placing orders retail and wholesale orders in the Online Store owned by Fashiontex Group Sp. z o. o Sp. k. (hereinafter referred to as "Store") - KrisLine.
2. The store sells to natural persons (who are over 13 years of age - Art. 11-24 of the Civil Code - if this condition is not met, the contract is non-binding) and to business entities that have registered on the Business Partner Zone website (hereinafter referred to as "Customers"). Registration is free.
3. Placing an order by the Customer constitutes the acceptance of the provisions of the Regulations. The content of the Regulations constitutes an agreement between the owner of the Store and the Customer benefiting from its services.

a. Placing an order by the Customer also means consent to receive any necessary information required by law on the contract by e-mail, which for the purposes of these Regulations is considered a durable information medium within the meaning of the Act on consumer rights.

4. The store is run by Fashiontex Group Sp. z o.o. Sp. k., with its seat in Łódź, ul. Sienkiewicza 73 lok. 7, 90-057, acting on the basis of an entry into the National Court Register under a number: 0000684531, NIP:725-220-93-64 REGON: 367641884
5. Orders are accepted only by the following websites: http://www.krisline.com.pl, http://www.krisline.com
6. The Store sells:
• Women’s underwear
• Nightwear
• Swimming suits
7. The Store sells via the Internet in the Republic of Poland and in European Union countries.

8. The condition of the order execution is the correct completion of the order form available on the Store's website and the full payment for the selected product (s) along with the shipping costs.

9. The sales contract is considered concluded when the Buyer receives an e-mail with information about the Acceptance of the Order for execution.

10. The information on Goods together including the price published on the website, does not constitute an offer within the meaning of the Civil Code.

11. All prices in the www.krisline.com online store include all applicable customs duties and taxes. The prices do not include delivery costs.
12. Orders can be placed 24 hours a day, 7 days a week all year round.
13. By placing an order, it should be understood as adding products from the Store's offer to the Cart, correctly filling in the "Shipping data" form, in accordance with the information provided in the above-mentioned form and confirming the order by clicking "place an order" in the "Order confirmation" tab.
14. To place an order, you must have your own e-mail account and contact phone number. In the business partner zone, it is necessary to run business activities related to the sale of underwear.
15. If it is not possible to contact you due to an incorrect telephone number or invalid e-mail address, the order will be cancelled within 5 days from the date of purchase.
16. Any order sent to the Store is confirmed via e-mail or by phone by an employee of Fashiontex Group Sp. z o.o. Sp. k.
17. Orders placed from Monday to Friday will be processed after confirming payment. Any orders place on Saturday, Sunday or holiday (days off) will be processed from the first working day after the days off. In the case of cooperation with business partners contracting future collections, orders will be carried out in accordance with the current production plan.
18. Soon after placing the order, the Customer receives an e-mail information on the acceptance of the order (list of selected products, delivery address, order value, payment method, shipping method and cost). In the absence of such information, the Customer should contact the Store by phone or by e-mail. The Kris Line online store reserves the right to confirm the order by phone. As soon as the order is confirmed by both parties, a sales contract is concluded between the owner of the Store (Seller) and the Customer (Buyer).
19. The Store reserves the right to verify the order and to cancel it in cases where there are doubts as to the feasibility of the order. In such a situation, the Customer will be informed immediately.
20. The acceptance of the order for execution begins:
a. in the case of orders payable on delivery - cash on delivery - immediately after receiving the order by the Customer,
b. in the case of orders paid by bank transfer - after the prepayment is credited to the indicated account of the Kris Line online store,
c. in the case of orders paid by e-transfer and by card (via the DotPay service) - after receiving information about the appearance of the payment on the DotPay account.
21. The time after which the ordered products reach the hands of the ordering person consists of the time of completing the order and preparing the package for shipment, and the time needed by the Polish Post Office or DPD and In Post courier to deliver the shipment to the address indicated by the buyer.
22. If some of the products from the order are unavailable, the Kris Line online store will inform the buyer about it. In this case, the buyer may decide on the method of its execution (partial shipment of available products, extension of the waiting time, order cancellation). In the absence of a response from the buyer within 7 days, the store reserves the right to send the available items of the order or cancel the order.
23. In the case of orders shipped abroad, only payment in advance is accepted.
24. If the buyer fails to make the payment within 14 working days from the date of placing the order, the Kris Line online store reserves the right to cancel the order.

25. A Customer who has concluded a distance or off-premises contract may, within 14 working days of taking possession of the goods by the Customer or a third party designated by him other than the carrier, withdraw from it without giving a reason and without incurring costs, except for the costs of returning the goods. If the Customer has chosen a delivery method other than the cheapest standard delivery method offered by the entrepreneur, the Store is not obliged to refund the additional costs incurred by the Customer.

If you want to exercise the right to withdraw the agreement, please use our withdrawal template which is provided below.



CONTRACT WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the contract)



Fashiontex Group Sp. z o.o. Sp. k.

ul. Łowicka 89A 95-015 Głowno



I ................................................hereby would like to inform you about my withdrawal from the sales contract for the following items ....................................................

The date of the contract is.....................................................

Date of receipt .......................................................................

First name and last name....................................................................

Address...................................................................................

Date.....................................................................................

Please refund the money to my bank account:

Bank account number: ….......................................................................................

Bank name: …...............................................................................................................



Send the parcel to the following address:

Fashiontex Group Sp. z o.o. Sp. k.

ul. Łowicka 89A 95-015 Głowno



26. All products offered in the Kris Line online store are brand new. They are covered by the manufacturer's warranty.

27. Any changes, modifications and repairs carried out without the consent of Kris Line and damage to the purchased goods caused by the fault of the Buyer shall void the warranty.

28. The Seller reserves the right not to accept a return in the case of damaged or used goods.
29. Any complaints arising from ignorance or non-compliance with the Regulations will not be considered.
30. Any complaints will be considered upon presentation of a purchase receipt with a label including a bar code of the goods.
31. A detailed list of products with unit prices is available on the Store's website.
32. The prices quoted on the website of the Kris Line online retail store are gross prices and include tax on goods and services at the rate specified in separate regulations. Prices included in the Business Partner Zone are net prices. The price, which is shown with the product at the time of placing the order by the Customer, is binding upon the parties to the transaction.
33. The proof of purchase in the Kris Line online store is a receipt or invoice (we issue a VAT invoice at the request of a Retail Customer - an option provided in the order form. In the case of a Business Customer, it is issued each time.) sent to the Buyer along with the purchased product (providing the Tax Identification Number upon registration authorizes Fashiontex Group Sp. z o.o. Sp. k. to issue a VAT invoice without the Buyer's signature).

34. Delivery is made by DPD, In Post  and The Polish Post.

Polish Post - priority mail. The parcel delivery time is 2-5 days. If the recipient of the parcel is not found at the indicated delivery address, the courier will leave a notification. The parcel can be picked up at the Post Office within 14 working days. The Polish Post, in the case of the PRIORITY service, does not guarantee delivery within 24-48 hours in its regulations of postal services.

DPD courier/ In Post - The time of delivery of the package is 24 hours on working days from 8 a.m. to 6 p.m. The above mentioned delivery times do not include Saturdays, Sundays and non-working days.

35. On the day of sending the parcel, the Buyer will receive an e-mail with information about order execution.
36. Before collecting the parcel from the courier/the Polish Post employee, the Customer should check whether the packaging has not been damaged during transport. Pay particular attention to the condition of tapes attached to the package. If the parcel’s packaging has signs of damage or the tapes are broken, do not accept the shipment and prepare a damage report in the presence of the courier and contact the seller as soon as possible to resolve the matter. Complaints about mechanical damage to the shipment caused during transport will be considered only after drawing up a damage report signed by the recipient and the supplier of the shipment. Acceptance of the shipment without reservations results in the expiry of claims for damage to the goods.

37. We do not provide any warranty relating to time of delivery of the goods
38. We do not deliver goods on Saturdays, Sundays and public holidays
39.  If the courier does not find anyone at the indicated delivery address, he should leave a notice.
40. The courier company will retry the delivery for three consecutive working days from the date of leaving the notice.
41. On the consignment note, in addition to the address, there is a contact phone number provided when placing an order, which allows the Courier to contact the Buyer before attempting to deliver the parcel. The courier is not obliged to contact you by phone at the first attempt to deliver the parcel.
42. Failure to collect the parcel within the regular time of their storage by the Polish Post (14 days from the date of notification) or the courier company will result in the buyer being charged with all costs that the Store will incur in connection with the occurrence of this circumstance.

43. Shipping costs in Poland and to other European Union countries are described in the Delivery.
44. All trademarks and company names on the website have been used for informational purposes only and are the sole property of these companies.
45. The data provided by the Customer during registration and ordering are confidential and used by Fashiontex Group Sp. z o.o. Sp. k. only for purposes related to the service and execution of transactions made in the Store.
46. The Customer agrees to the processing of his/her personal data in accordance with the Act of 29 August 1997 on protection of personal data (Journal of Laws 1997 No. 133 item 883 as amended). Pursuant to the provisions of this Act, persons providing their data in the registration process have the right to access, modify and request deletion of their data.
47. By placing an order, you have read and accepted the terms and conditions of the Kris Line online store.
48. Provisions of the Civil Code and other acts shall be applicable to any matters not governed by the above mentioned Regulations.
49. All disputes that may arise from the sales contract in the online store will be settled by the court competent for the seat of Fashiontex Group Sp. z o.o. Sp. k.
50. The content of the Regulations may change. The Kris Line online store undertakes to inform the Customer about any changes to the Regulations. The information will be visible on the Regulations’ website for a week. Any amendment to the Regulations comes into force upon its publication on the Kris Line online store websites.
51. Fashiontex Group Sp. z o.o. Sp. k. reserves the right to change the prices of goods in the offer, introduce new goods to the online store's offer, carry out and cancel promotional campaigns on the Store's websites or make changes to them.
52. The customer has 14 working days to return the purchased goods.
53. We do not accept returns sent on delivery and to Parcel Lockers.
54. The funds will be returned within 14 working days from the date of delivery to the warehouse.

55. Conditions for accepting complaints:
- all our products should be hand washed (not machine washed)
- we do not accept dyed, dirty or creased products resulting from poor use and maintenance
- products with embossed, stiffened cups should be shaped and stretched before drying
- the product must be washed before being sent to us